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Re: RB to MA stuck in pending
Thanks for the response Jovian. The CR will go through a series of different status' (RB > MA > RB> MA) before if finally goes off to apply the change/release. Is this the best way of doing it out of curiosity? Its just you cant change the status of a CR like you can with other WI's e.g. IR, SR - Hence we have taken this… -
Re: RB to MA stuck in pending
Aye, it indeed possible to go from a current "In Progress" runbook activity and start the next activity, bypassing the internal SCSM workflow process. As long as the activity SequenceIDs are set up properly, then the workflow process will resume working after that next MA is completed. Within the RBA, you would get all… -
Re: RB to MA stuck in pending
I generally dislike using non-OOB statuses for activity-driven WIs. The workflow engine is temperamental when new statuses are used and sometimes doesn't know how to handle them. How mandatory are they in your environment? And/or could the custom status(es) be moved to a different field without much impact? In scenarios…