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Re: Custom Area in Views
I also use this same approach in some other places, such as "Incident Resolution Categoy". Something like "Auto Resolved by Problem" or "Resolved by Parent Incident" or similar type values are useful to have for workflows or scorch automation, but I like to prevent analysts from selecting them manually. -
Re: Custom Area in Views
New to Cireson here...just now implementing for my organization, but I came across this post as I had the exact same problem. Ended up coming up with an incredibly simple solution that should work for anyone who already has SCORCH running and integrated with SCSM. Just add all your custom SR Area values to the…