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Re: Looking for advice: Filtering support groups by category or other input
I am going to implement the suggestion from @Adam_Dzyacky in QA and we will test it out. Thanks for the well-reasoned response! I still have some concerns about ongoing sustainability of the mappings, but I intend to address those with process and documentation. My initial thought would have been to create a SCORCH job to… -
Re: Looking for advice: Filtering support groups by category or other input
I know exactly how you feel having to deal with the loss of functionality from a previous ticketing system. Ah, by task I specifically meant the tasks that are on the Cireson Portal when on a ticket form to learn from, good catch. Well said @Tom_Hendricks you clearly know your work environment! Putting your users… -
Looking for advice: Filtering support groups by category or other input
I am considering different ways to implement a dynamic Support Group filter for Incidents and Requests, which would shorten the list of groups based on what category is chosen. The intent is to reduce errors and increase efficiency (what else?). For example, when a category is chosen--let's say "Printing"--the Support…