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Re: Relationship change in a ticket to a new support group takes up to 20 minutes
It sounds like your workflows are just taking a long time to complete. Maybe there's another one that takes a long time, but the issue manifests as the relationship change because that's the one that's more visible. Check this out. There's a query that shows you workflow timing. It's a really good post about… -
Relationship change in a ticket to a new support group takes up to 20 minutes
We've had a lot of analysts lately complaining about not having rights to save a ticket they had been assigned to via support group. I started to dig deeper into this issue and figured out the following: - ticket gets created by the helpdesk; they insert the information, then select the correct support group and save the… -
Re: Relationship change in a ticket to a new support group takes up to 20 minutes
Unfortunately, changing the values in the workflow mentioned above which was in an unsealed MP, didn't solve the issue. We still have tickets that take up to 20 minutes to be assigned to a new support group. All workflows are still doing fine. Any other idea how to find the culprit of this effect? Ingrid -
Re: Relationship change in a ticket to a new support group takes up to 20 minutes