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Re: How much time does Queues take to apply to work items in your environment?
Thanks Brian and Gerhard for all the information. I will take that an average of about two minutes should be normal, depending on when the workflow got trigerred and how many items were modified since the previous batch. I will continue working on other performance improvments that can be done to insure the best workflow… -
How much time does Queues take to apply to work items in your environment?
To those that uses queues to secure work items in SCSM, I am wondering, what is your average application time? We currently have 13 queues (5 IR, 5 SR, 1 PR, 1 RR, 1 CR) and the GroupCalcPollingIntervalMilliseconds is not set. We usually have good workflow performance but the queues are taking a bit more time that we… -
Re: How much time does Queues take to apply to work items in your environment?
We have 7 queues and it takes about two minutes for the work items to appear for the analysts. We have about 30 Support Groups in IR and SR supporting 65k users and 4500 analysts. I have noticed that the workflows that kicks off every minute to do something that affects the queues make the process a couple of minutes… -
Re: How much time does Queues take to apply to work items in your environment?
When it comes to queues it has nothing to do with the number of users or the number of analysts. It is all about the number of work items in the active database and the churn on the work items. When a change is made on the work item it updates the work item so it ends up being evaluated again the next time the workflow…