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Re: How can I prevent an email chain ending up in an end users comment when they reply via email
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Re: How can I prevent an email chain ending up in an end users comment when they reply via email
Hi Joe, Thanks for the reply, those are the settings that I needed and had no idea where to find or how to word it on google - I didn't do the original installation of SCSM. The replies were from within outlook so it's strange that the parsing didn't take effect. Perhaps its because I'm testing it from my account which is…