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Re: How do you structure/layout your Knowledgebase articles?
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How do you structure/layout your Knowledgebase articles?
As someone who has a eye for creativity, I have a tendency to keep within a specific structure when developing content, whether it is a Knowledgebase article for Cireson, or a simple email to a customer. With that, how do you, as a company or organization, design your articles or content for customer consumption? One of… -
Re: How do you structure/layout your Knowledgebase articles?
There hasn't been much action on this thread for a while so I would like to put forward how I like to suggest to customers that they structure their KB articles. I always suggest that customers break their KB articles in to 3 sub types: * How To * FAQ * Issues How To's: These describe a way to achieve something.…