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New incident (from template)
Our Servicedesk uses a lot of templates for quick ticket registration. I have a few questions about that: You can use ctrl + F1 or ctrl + F2 to open a new incident form, or new incident from template respectively from within the console. This feature is being used a lot. New incident from template from within the portal is… -
Re: New incident (from template)
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Re: New incident (from template)
Hi @Robin_Waarsenburg Okay so here is some answers to your questions, hope they help: 1 - What Donson has suggested is a good way, but if you didn't want additional nav icons from shortcuts, I have come up with some custom code for this just paste in custom.js or script load it in, let me know what you think: A little…