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Re: I have incidents getting stuck in SLOStatus = Active when the incident is resolved.
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Re: I have incidents getting stuck in SLOStatus = Active when the incident is resolved.
You are running the report off the SQL query targeting the ServiceManagement DB (Cireson) As I started above the portal cache builder does NOT update that value unless the work item was updated. Meaning if you check IR290304 in the console and review the SLA the expectation is that it will show status of Met. Then if you…