Is it possible Add a survey task for EndUser?

Maria_Jose_Cortez_de

Example: 

Joe_Burrows

Hi Maria

I imagine it would be possible you would just need to create a custom task that went to the URL to link to the workitem as per the SurveyApp KB

In order to make this linkage the user must create the Survey Result using a URL that contains the GUID of the WorkItem you wish to link with.

Here is an example:

http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=84dfc2a9-f5b8-b4b0-7c2a-3547d5c26e27

The best way to accomplish this is through the use of a URL link in a resolution notification, which would look similar to the following html.

This would work inside an Incident Notification template:

<a href="http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=$Context/?$Id$?">Survey</a>

When the user clicks the link that would appear in the notification they’d be taken to the appropriate survey page (identified by the template id) and the workitem id would already be in the URL for them.

More on custom tasks here:

https://support.cireson.com/KnowledgeBase/View/52#/ 

Joe_Burrows

Hi Maria

I imagine it would be possible you would just need to create a custom task that went to the URL to link to the workitem as per the SurveyApp KB

In order to make this linkage the user must create the Survey Result using a URL that contains the GUID of the WorkItem you wish to link with.

Here is an example:

http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=84dfc2a9-f5b8-b4b0-7c2a-3547d5c26e27

The best way to accomplish this is through the use of a URL link in a resolution notification, which would look similar to the following html.

This would work inside an Incident Notification template:

<a href="http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=$Context/?$Id$?">Survey</a>

When the user clicks the link that would appear in the notification they’d be taken to the appropriate survey page (identified by the template id) and the workitem id would already be in the URL for them.

More on custom tasks here:

https://support.cireson.com/KnowledgeBase/View/52#/ 

Maria_Jose_Cortez_de

Hi @Joe_Burrows  

i have already added the tasks following the procedure that you shared to me. 

but I wonder if is possible to see in the linkage, the completed survey per each service request .

how could i do it ? 

seth_coussens

Maria, this is possible but would be a little more difficult. Basically, you'd need to query the database looking for a survey that is related to the current work item. This would bring back the related survey and then you'd just need to decide what information you'd like to show, or if you just want a link to the survey item.

Definitely possible though.