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Copy + Paste or Drag and Drop Attachments via Cireson Portals

It would be nice to add a screenshot to a request offering response without having to create a Word or Excel document and attaching the screenshot manually.  
70
72 votes

Completed · Last Updated

This has been released, see release notes for more details

Comments

  • PIERRE-LOUIS_DURRISPIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭
    Yes. That would be a great improvement, I have the same remarks from my analyst team who need to save email to attach them.
  • Matt_WoodhouseMatt_Woodhouse Customer IT Monkey ✭
    Agreed, having the ability to add screenshots to a request offering response would greatly improve the user experience.
  • Roger_AeschlimannRoger_Aeschlimann Customer IT Monkey ✭
    This is, what our customers miss the most for Incidents!
  • PIERRE-LOUIS_DURRISPIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭
    Is there something in the roadmap regarding this or this is just impossible with SCSM ? 
    Indeed, this would be a so great improvement to have the same capability as Jira / Confluence regarding this.
  • Jody_SudburyJody_Sudbury Customer IT Monkey ✭
    Yes, this would be awesome. You can already paste screenshots in the send email form. Shouldn't be too big a deal to allow either analysts to add them or end users to paste screenshots in to their request offering? One can hope this happens at some point...
  • PIERRE-LOUIS_DURRISPIERRE-LOUIS_DURRIS Customer Advanced IT Monkey ✭✭✭
    The challenge would be to see it directly in the description and/or in the journal action (talking about screenshot for example).
  • Jody_SudburyJody_Sudbury Customer IT Monkey ✭
    ^^ Even without it embedded in the description for someone viewing the ticket, analysts can be trained to check related items (they already have to do that anyway). Since it's on a different tab, maybe an icon indicating the presence of related items would be useful. Actually that would be helpful with or without the copy&paste of images.
  • Tracie_MarshallTracie_Marshall Customer IT Monkey ✭
    I agree this would be a useful feature, I know our users would appreciate it.
  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭

    That could be combined with this feature request, to make it even greater (picture preview/show when hovering it) https://community.cireson.com/discussion/comment/7720#Comment_7720


  • Daniil_HabarovDaniil_Habarov Customer IT Monkey ✭
    how many votes should be implemented to implement this function?
  • Greg_HiggsGreg_Higgs Customer IT Monkey ✭
    Need this feature to move to self service and away from email support to create incident. 

  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    thanks for implementing that!
  • Creighton_BarnesCreighton_Barnes Customer IT Monkey ✭
    This would be a much appreciated feature. When we did a pilot group this was one of the first features they asked. "Can we just copy and paste or click and drag a screen shot or attachment?"
  • Creighton_BarnesCreighton_Barnes Customer IT Monkey ✭
    Just found the road map. Great! Looking forward to q3 release.
  • Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    @IT Monkey - I just installed the new release of the Porta with Drag and Drop function. 
    Can it be true, that its only working for "Send Mail" from the portal? 
  • Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭
    @Kenneth_Andersen  it does work with workitems as well, but you need to edit your workitem forms and change the fileattachment control to the fileattachmentdragdrop control
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Look thru all your customspace forms looking for

                            {
                                name: "FileAttachments",
                                type: "fileAttachments"
                            },

    and replace with

                            {
                                name: "FileAttachments",
                                type: "fileAttachmentsDragDrop"
                            },

    Make sure to look at both the default and end user forms controls.
  • Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    Thanks :)

    what abort the service request?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    All CustomSpace .js forms
    incident.js
    servicerequest.js
    changerequest.js
    releaserecords.js
    problem.js
    AKA any forms with attachments in your customspace
    Perform a search in customspace for any type: "fileAttachments" and update to type: "fileAttachmentsDragDrop"
    That is want I did for my farms.


  • Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    Ok.

    but What abort service offering
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Ah you mean the Service Catalog items, Cireson has not enabled that yet.
  • Kenneth_AndersenKenneth_Andersen Customer IT Monkey ✭
    Ok. Hope it will come soon :)
This discussion has been closed.