My Work Page Modifications
I have three questions:
- Is there a way to show "Assigned To User" property as column when an Analysts opens My Work page?
- Is there a way to add more properties to show on this page?
- In addition to that, how can I edit the content of "My Work" page?
Best Answer
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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭Hi Ozge
@Jonathan_Boles is correct here, you would need the Analyst Portal to see this column.
Currently its not possible to edit or add properties to the out of box grid views in the Cireson Portal, you can however promote custom views from the SCSM console to the portal, just note not all tokens and classes can be promoted.
Hope that helps
Regards
Joe5
Answers
Now for the bad news #2/3, to the best of my knowledge there's no just simple way of adding columns outside of what's in the choose columns section as of yet. (But I'm still hoping for my magical wish to come true) We ended up having the awesome team at Cireson build us out a custom page to fit our needs but it was no small feat! Long story short, SCSM leaves certain things to be desired and while the portal is awesome, it has to deal with certain limitations imposed by the overall SCSM software but the guys/gals at Cireson are always figuring out different ways of doing things to make them a non-issue.
If you're looking to have some customization done outside of little things here and there found in the community, I would highly suggest reaching out to the awesome folks at Cireson.
Actually Assigned To User is available for Admin users but not for Analysts. Is there a way to enable Assigned To User property for Analysts view?
I attached the image for your reference. In Analyst view, this parameter is not available.
@Jonathan_Boles is correct here, you would need the Analyst Portal to see this column.
Currently its not possible to edit or add properties to the out of box grid views in the Cireson Portal, you can however promote custom views from the SCSM console to the portal, just note not all tokens and classes can be promoted.
Hope that helps
Regards
Joe