How to customise the Barcode app?

Rezaul_HoqueRezaul_Hoque Customer IT Monkey ✭
I'm using the Barcode app in conjunction with Service Manager. Is there a way to customise what fields are available on the app after we scan a barcode for adding a new asset on to the database such as Primary User etc... Similar to how you can change some of the setting for SM on the Console?

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Answers

  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    At the moment there is no supported way to customize this out of the box that I am aware of.
    However, your suggestion of what fields should be displayed is a good one and should be added to the feature requests page as a suggestion.

    Please add it and I will certainly give it my up-vote as I think the Barcode app is one of the more underutilized apps that we have.
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    I think the Barcode app is one of the more underutilized apps that we have.
    Yes, it's the only App that does not work with the new licensing experience, only with the old version of license keys in place will it function.  So yes, it would indeed be underutilized as it cannot be used as intended via the new licensing experience.

    Proof:  Cireson BarCode WebAPI - Only Uses Old License - Won't work with just New Licensing Experience

  • Kenneth_SundbyKenneth_Sundby Member IT Monkey ✭
    Will the barcode app ever be upgraded or is it a dead product?
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    edited October 2016
    @Kenneth_Sundby

    I admit it's seems more the latter each and every day that Cireson doesn't communicate that they are working on a fix.

    I private messaged Pete Zerger ( @pzerger ) at the end of August but have received no response regarding a status update.... and he's made posts in September too.

    It really doesn't make me feel like it's been prioritized as Pete Zerger from Cireson stated back in May... in particular he closed my BarCode License Issue thread while leaving a comment stating that it's: "an issue we are working to iron out later in the year."

    Tick Tock Cireson... Tick Tock >:)
  • shaun_ericsonshaun_ericson Adept IT Monkey ✭✭
    @Conner_Wood Just popping in here as a bit confused on the following statement:


    Yes, it's the only App that does not work with the new licensing experience, only with the old version of license keys in place will it function.  So yes, it would indeed be underutilized as it cannot be used as intended via the new licensing experience.

    You are correct that it does not work with the new licensing experience, however that should not stop anyone from actually using the product as it is released now? I may be missing something, let me know. Thanks!
  • Kenneth_SundbyKenneth_Sundby Member IT Monkey ✭
    however that should not stop anyone from actually using the product as it is released
    That may be true, but I'm not going to set up a solution that is left dead in the water... ;)
  • shaun_ericsonshaun_ericson Adept IT Monkey ✭✭
    @Kenneth_Sundby I can understand your frustration as there has been a bit of a void with responses to feature requests, we want to completely apologize for that! We are currently going through the top feature requests in each feature request area, and will start adding those to the product. With that said, it is obvious you cannot customize the Barcode app as of now but would you mind placing this as a feature request with the AM area: https://community.cireson.com/categories/asset-management-feature-requests and see how your peers vote on it? We are currently consuming a few other feature requests for the Barcode app which we will be going through the next few days to communicate in the Community however would be curious how this one is received by other customers. Thanks.
  • Candice_YeudallCandice_Yeudall Customer Advanced IT Monkey ✭✭✭
    How does it not stop us from using it when our production environment is all the new keys and the barcode app is looking for our old key to validate and allow us to use it.
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    edited October 2016
    You are correct that it does not work with the new licensing experience, however that should not stop anyone from actually using the product as it is released now? I may be missing something, let me know. Thanks!
    It's a long story @shaun_ericson and I don't blame you for not reading the entire comment log of Cireson Incident Ticket IR41207 which was mentioned in my post you quoted as it is ~17 pages worth of solid troubleshooting I had to do to prove to Cireson they need to fix it, not say "it's just you having this problem" or ignore it.  Well, maybe a short novel now that I think about page length ;) 

    I don't want you to think this is me being incivil towards Cireson or anyone else, I legitimately want the Cireson BarCode Licensing working as intended and I am only summarizing the facts of the IR41207 comments.

    .... *Deep Breath* ....

    There is absolute 00.00% proof that anyone from Cireson actually knows a working workaround.  On the Known Issues it says Cireson will provide you with old license keys and a PowerShell script.  HOWEVER Cireson did not HUA (Heard Understood Acknowledged) my Ticket Comment which stated the fact that "there's no place to enter the old licenses, and they are processed in Cireson code and altered so adding directly to the Database won't work!".  The comment date-stamp is 5/12/2016 4:16 PM if you choose to verify it.

    The fact that you asked that question has not inspired my confidence either.  

    I'll ask a simple Yes-Or-No question now.

    Can anyone at Cireson PROVE they have a workaround that formats the required licenses and stores them in SQL the same way it was done through the Old Version of the Cireson Portal as well as PROVE they got it working for one of their customers?


    I'm not going to set up a solution that is left dead in the water... ;)

     Especially when Cireson hasn't yet established and confirmed they have got it working with others who have to enter the old licenses which are already formatted the way they get formatted through the old portal when entered.  Why should you have to waste your time?
  • Tom_HendricksTom_Hendricks Customer Advanced IT Monkey ✭✭✭
    There is clearly some frustration here, and it seems warranted.  We do not use the barcode app here, but it is not because we do not think it would be useful.  This is just another customer perspective to consider along with @Conner_Wood 's, essentially just expanding on what @Kenneth_Sundby said.

    I do not want to design a process around a product that does not seem like it will be around (and patched, supported) much longer.  I have never asked anyone at Cireson for the roadmap, but the known issues, the version history, and the fact that I would need to install a second, deprecated license using a custom script, speak for themselves.  Sure, I could probably get it to work, but with all these things working against it, I choose to focus my limited resources elsewhere.  If I look at these same data points for other Cireson products, they keep me engaged instead of taking the product out of consideration.

    Here's the takeaway from this anecdote: perceptions and concerns about the roadmap and support are preventing at least one customer from using this product.  It seems like it could be very useful, but it also seems like it won't be worth the trouble (e.g., I will have to re-work my process not to use the barcode app sometime in the not too distant future).

    Getting out in front of these perceptions with some fact-based communication would help, but ultimately what will increase the user base is to demonstrate that it is still part of the roadmap with some tangible action.  Get the license converted to the new model, squash some bugs, and start prioritizing some feature requests (and of course they may not be prioritized as high as portal requests--I think we all get that), and customers like me will be looking at the app very differently.  Otherwise, I think we would appreciate Cireson letting us know that it was a good idea that did not work out for whatever reason, and they are moving on.  Some of the frustration is simply from not knowing.
  • Kenneth_SundbyKenneth_Sundby Member IT Monkey ✭
    I just want to emphasize my feelings in this: the latest iOS version is 1.5 years old. If all they publish is a license update I will still consider this product to be dead...
  • shaun_ericsonshaun_ericson Adept IT Monkey ✭✭
    Just an update real quick, we still working on approach here. Apologies for the delay.
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    I think we would appreciate Cireson letting us know that it was a good idea that did not work out for whatever reason, and they are moving on.
    I agree, there's been no updates from anyone at Cireson regarding this Barcode app for a month now, it might be better to announce the BarCode App is Abandonware and they won't support this outdated license scheme (which they should've upgraded to begin with but didn't).  As far as I'm concerned if the Barcode hasn't been made a priority by now then it never will be.
  • Tom_HendricksTom_Hendricks Customer Advanced IT Monkey ✭✭✭
    As far as I'm concerned if the Barcode hasn't been made a priority by now then it never will be.
    I would love to see this become a quick win achieved between priorities, perhaps, but I cannot include it in any of our process changes if a viable update is not part of a roadmap, at least. 
  • Kenneth_SundbyKenneth_Sundby Member IT Monkey ✭

    Sounds very good! :)

  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    edited January 24
    we are working on getting us to the next iteration which will require us to implement a few items to properly get it in the right place.
    Mind giving us a status update or when you plan to have to at least 5% of the work done, the last thing that happened with IR41207 was it was assigned back to Merlenette Jones at the end of November 2016 and then nothing.

    Edit:  I see you wanted a clean slate without all those troubleshooting comments by having it handled as PR58155, too bad the comment field is reserved, as you should add in the following bit of information:

    The BarCode Cireson.CacheBuilder.Service.exe located in "C:\inetpub\CiresonWebAPI\CacheBuilder\WindowsService" still references the old licenses because where the code is failing is when it's pulling from the Cireson.License.DLL to validate the licenses in [ConsoleSettings - GetSettings()], the code will need to be updated and not still trying to validate the old license info. (old licenses == the Analyst, SSP, and HTML keys). Since it cannot find the old licenses and validate them in the SCSM ServiceManager Database, it won't build the cache files required so the server will never be ready to be used by the phones with the app.
  • seth_coussensseth_coussens Product Owner Ninja IT Monkey ✭✭✭✭
    Hey Conner! As always it's great to hear from our active members here in the community.

    I'm really glad you noticed we established a Problem (PR) for the issues you are seeing! It's always great to have your hard work noticed, and we've been working hard to update how we track problems customers are seeing in a way that allows us to keep the DEV process better aligned with the support process. By implementing problems we are able to better track the issues we've escalated for you in VSTS, so as we see updates on those Bugs or Stories we can more quickly and accurately update the tickets associated with these.

    Regarding the IR you mentioned above, I understand the support team reach out to you today to provide you with some additional support, but it wasn't a good day for you to spend any time on this. We can appreciate that, so we will reach out to you again soon!

    Now, regarding the barcode application, we all know it needs an update. It works as designed, but the design really needs to be brought forward. We are working on this, but in order to make this a reality there are other foundational changes we are making so we can provide an application that is a bit more future proof. You will see that beginning of those changes over the next month.

    We really do appreciate your patience on this as we balance all of our customer requests (you yourself have a lot of those!) and look forward to delivering something to you in the future that you might actually enjoy using!
  • Ilias_El_TaghadouiniIlias_El_Taghadouini Customer IT Monkey ✭
    Hey,

    Any update or timeline for the new barcode app ?

    Thanks
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