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Known Issues

Dennis_KochDennis_Koch Customer IT Monkey ✭
in Service Manager Portal Feature Requests
Ability to publish a list of known issues to a page, some of these may not be announcements. Additionally being able to link these known issues to request offerings so that when a user goes to report an issue it could be shown at the top before they start to fill out the form.
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Comments

  • Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
    I really like that Cireson has a "Known Issues" page on their site.  I would like to duplicate that in our environments as well.
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    Chris_Keander said:
    I really like that Cireson has a "Known Issues" page on their site.  I would like to duplicate that in our environments as well.
    It would be very good if our end users didn't have to search too much to find a list of known issues. I know that problem management has a known issue box but it would be good to include things that are not being actively investigated by problem, perhaps its a third party. 
  • Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
    I had created this request back in early summer - https://community.cireson.com/discussion/504/enable-a-known-issues-page-to-be-easily-created-administered-within-the-cireson-portal - feel free to upvote as well, perhaps it will get the attention if both could be combined.
  • Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
    You have an upvote from me :)
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    :) Me too
  • Conner_WoodConner_Wood Customer Ninja IT Monkey ✭✭✭✭
    I'd assume this would be possible by creating a new page and using the HTML Widget, then you could have it reference an iframe of the root site to a custom html file to make it easy to make backups/modify on the fly.
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    Anyone got something working for this? Looking to do something similar but I am a complete beginner.
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