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Question re; exchange connector

Chris_JordanChris_Jordan Customer Adept IT Monkey ✭✭
Love the exchange connector, however it's constantly uploading our signature file from emails, is there a way to ignore a specific file name? Our are constantly asking for the signature file not to be uploaded.


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    Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    Is this only happening on the first import of the message?

    Usually, it is only attached once when the case is first opened.
    The other way to get around this is to ensure that any images in signatures are HTML img tags.
    This way they are not attachments to the e-mail.

    Not sure if that answers your question or not....
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    Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Another suggestion in this feature request from @Adam_dzyacky
    But if you're trying to avoid signature graphics I'd recommend gutting attachments lower than a certain file size with Orchestrator for all New Incidents with a source of Email

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