Question re; exchange connector

Chris_Jordan

Chris_Jordan Customer Adept IT Monkey ✭✭

September 2016 in Service Manager

Love the exchange connector, however it's constantly uploading our signature file from emails, is there a way to ignore a specific file name? Our are constantly asking for the signature file not to be uploaded.

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Answers

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

September 2016

Is this only happening on the first import of the message?

Usually, it is only attached once when the case is first opened.
The other way to get around this is to ensure that any images in signatures are HTML img tags.
This way they are not attachments to the e-mail.

Not sure if that answers your question or not....

1
Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

September 2016

Another suggestion in this feature request from @Adam_dzyacky:
But if you're trying to avoid signature graphics I'd recommend gutting attachments lower than a certain file size with Orchestrator for all New Incidents with a source of Email

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