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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Redesign the Service Catalog to Provide a Shopping Cart Experience - Cireson Self-Service Portal
As a customer we would like the capability to have an "Amazon type" Service Catalog and shopping experience, wherein, the customer can pick and choose different types of items (configuration items (CIs) like hardware, software etc. and specify a quantity for their transaction. This would allow for scenarios such as on-boarding multiple people simultaneously in a single request. We understand this would not be supported in the out-of-the-box Service Manager implementation, however, the benefits outweigh that aspect.
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In our solution we can dynamically show Assets from the Asset Catalog based on projection criteria, and the whole shopping experience is outside SCSM (eg. no Request Offering form), but contained inside Cireson Portal. When checking out, a special SR template are used to create an SR request that can be followed up.
I'll check with the customer if I can share some pictures.
For example we let people order new PC's and some extra equipment, but if they want 2x USB-drives, well... Make a new order I guess?
Would love to see more of what you were able to create if your customer allows. This was discussed during yesterday's roadmap call and while there seems to be some functionality that can be put into place using what exists with the Catalog Items and Standards, it's far from the "Amazon" like shopping experience our customers (and procurement team
Ref. @paul_reid, @Geoff_Ross, @chris_lim.
In the webinar both a demo and some background on the solution will be shown.
Will this new feature be dependent on having the Cireson asset management solution purchased / installed? as not all customers have purchased this Cireson component..
Adrian
Hi all. The webinar date and time has now been set for showing the shopping solution, there will also be a recording available after. See http://go.cireson.com/skill-and-sarpsborg-shopping-solution-on-cireson for details and joining up.
Adrian, I will explain more on options in the above webinar, but currently yes this is built on the Cireson Asset Management solution and the Asset Catalog. For now I can say that if you lets say extended the CMDB with your own Asset Catalog, then the solution can be able to use that instead
Sounds great.
Jan, no problems creating additional classes.
Would you be able to briefly touch on this during your demo? (the shopping cart solution without asset management)?
Cheers,
Adrian
Thanks Jan.. No problem
was there a recording of this webinar. Unfortunately I missed it.
Kind regards,
Adrian
https://player.vimeo.com/video/189967648
Thanks Joe.
Watching now
Looks great! I second all that Jonathan mentioned above.
Seems like this provides yet another case to move SR creation outside of the console, into the portal. (to add flexibility to request offering solutions).
Hopefully Cireson considers this going forward.
Cheers,
Adrian
Some of us would like to bundle less tangible services together in a shopping cart experience. For example, I generate a new user onboarding request with one RO form, and then request a specialized software license for that user (which is not common enough to be part of the onboarding form), using another RO. Both of those go into a basket and are submitted together. CA's service catalog worked this way, for example.
Have you used this same solution for any customers who asked for something like this, or have you/would you handle it with a different approach?
Thanks all for great feedback, both at the webinar and those that have seen the recording. I'll get back to your questions here, and if you want you can reach me at jve [at] skill [dot] no, connect with me at LinkedIn (https://no.linkedin.com/in/jvelven), or just discuss here.
As you all have seen, the solution have been working inside the Cireson Portal, but outside the constraints of SCSM Request Offerings to make it possible. Still with the API's and how good Cireson has built the Portal the information we need to GET or POST are always available.
Hi Jan,
I really like what you have done with your CSS stylesheet when demoing the portal. (in the video).
I was just wondering if you would be willing to share it (the CSS), as I wouldn't mind laying out our portal in a similar way (e.g.: the tabs within the Service Request are clearly defined etc).
e.g.:
Regards,
Adrian