Error enumerating Announcements

Fray

Hi
I've installed AdminApp on CAS and TickerApp on client according to instruction.
I don't have any errors on server but announcement don't appear on client machine. Here is a error from client log:

12.10.2016 14:30:59 FORTRENT\sivanov : Error: Error enumerating Announcements.

12.10.2016 14:30:59 FORTRENT\sivanov : Error message: Недопустимый дескриптор окна

Log from server and client in attachement.
Thank you.

Brett_Moffett

I believe there was a time out error between the CAS and the Primary with an earlier version.
I see from your logs that you are running v1.0.2016.5. The latest version is v1.2.1608.9.

Start by upgrading to the latest version and trying again.

I hope this has answered your question.

wally_mead

Yes, the CAS scenario was definitely broken in the first release. You need to be using the latest release to support a hierarchy scenario with a CAS and multiple primary sites. You could reregister for the app to get the link in the email, or try:

https://support.cireson.com/software/#/

That is the direct download link to our apps. Then scroll down until you get to the Ticker app.

Good luck, and when you validate the new version, please come back and mark the answer so the thread is closed and others know that the answer worked.

Brett_Moffett

I believe there was a time out error between the CAS and the Primary with an earlier version.
I see from your logs that you are running v1.0.2016.5. The latest version is v1.2.1608.9.

Start by upgrading to the latest version and trying again.

I hope this has answered your question.

Fray

Thank you for your answer.
Where can I download latest version?

wally_mead

Yes, the CAS scenario was definitely broken in the first release. You need to be using the latest release to support a hierarchy scenario with a CAS and multiple primary sites. You could reregister for the app to get the link in the email, or try:

https://support.cireson.com/software/#/

That is the direct download link to our apps. Then scroll down until you get to the Ticker app.

Good luck, and when you validate the new version, please come back and mark the answer so the thread is closed and others know that the answer worked.

Fray

Hello. I'd setup latest version and it works fine, but, I think, this App don't support russian letters. This is true?

wally_mead

The Ticker app does not support localized characters unfortunately. We had someone else report that for a different language. It is on the list to add support for in a future update to the app, but there is not a current schedule for that. So for now, it only supports English. I'd suggest that you search the Feature Request area for the Configuration Manager apps, and if not already submitted, you submit a feature request to support localized languages. That will let others who need that support vote for it too.

Brett_Moffett

Hi @Fray
if you do raise a feature request for this please do post the link to this thread so others can up-vote it also.
I know you will get my vote.

Fray

Hi, I suggested the idea - https://community.cireson.com/discussion/1314/config-manager-ticker-app-feature-request-russian-letters-on-client-computer/p1?new=1 
Thanks for your votes

wally_mead

Thanks for doing so, however I see that Andrei had raised a very similar one a few weeks prior :-) His was specifically about Baltic characters, however still localization related.

Always suggested to search existing items before creating your own. That way, votes are concentrated and not spread out - which is better in the end for you.

But we do see both suggestions, thanks again.