Creating a random sampling for survey
I'm posting this discussion point on behalf of a customer who asked the question;
'As the resolution/completion of each IR/SR the email notification to the affected user includes a link to our customer service survey. Instead of emailing all IRs/SRs, is there some way we can send the survey out to every 10th (or 100th) IR/SR that's been closed?'
I'm sure there are ways to 'randomize' the sending of a survey to users and wanted to post a thread here to discuss.