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End Users able to copy an SR and edit the User input

Amanda_Hore

Amanda_Hore Customer Adept IT Monkey ✭✭

October 2016 in Service Manager Portal Feature Requests

We have end users that raise similar requests but for different users and we would like the ability for them to copy the User Input of an SR to a new request, with the ability to edit the answers. So in essence clone the form before hitting submit.

This would also be useful if a manager has rejected a request because of some incorrect data, the user could copy their request and just edit the option they need to change and submit it again.

9

9

9 votes

Submitted · Last Updated October 2016

Comments

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

October 2016

Good idea. Some other things that are missing when copying an SR using the current task are its relationships (like Activities, CIs, WIs, users and its RO).
I'm envisioning a pre-filled RO form based on a previously submitted SR. Of course, there'd need to be some error handling for ROs that have been deleted or now in Draft.

0
Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

October 2016

Using the same template as well. Only thing different should be the new content.

0

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