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End Users able to copy an SR and edit the User input

We have end users that raise similar requests but for different users and we would like the ability for them to copy the User Input of an SR to a new request, with the ability to edit the answers.   So in essence clone the form before hitting submit.  

This would also be useful if a manager has rejected a request because of some incorrect data, the user could copy their request and just edit the option they need to change and submit it again. 

9 votes

Submitted · Last Updated


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    Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭

    Good idea. Some other things that are missing when copying an SR using the current task are its relationships (like Activities, CIs, WIs, users and its RO).

    I'm envisioning a pre-filled RO form based on a previously submitted SR. Of course, there'd need to be some error handling for ROs that have been deleted or now in Draft.

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    Mark_WahlertMark_Wahlert Customer Advanced IT Monkey ✭✭✭

    Using the same template as well. Only thing different should be the new content.

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