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Skype for Business - right click to view, create, and add to work items
Also, we should be using the portal forms, rather than console forms.
Lastly, wouldn't it be nice to be able to search work items (assigned to me, team, all, etc.) and place links to them in the body of an IM? I can do that by typing the URL from memory, but none of my users can (nor should they be able to, really)!