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Include the Ticket number on the survey response

Metro_ITSMetro_ITS Customer IT Monkey ✭
in Survey App
Is there a plan to include the Ticket number on the survey responses? There are instances where we want to know to which ticket a survey was responded. As it is, if we get a negative response we want to address, we don't know which ticket to review to address the issues.

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Answers

  • Metro_ITSMetro_ITS Customer IT Monkey ✭
    We'd also like to see the Description and the Date Submitted if possible.
  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Metro_ITS said:
    Is there a plan to include the Ticket number on the survey responses? There are instances where we want to know to which ticket a survey was responded. As it is, if we get a negative response we want to address, we don't know which ticket to review to address the issues.

    Can you please submit this as a feature request.

    https://community.cireson.com/entry/jsconnect?client_id=1058377313&Target=/categories/feature-requests
  • Metro_ITSMetro_ITS Customer IT Monkey ✭
    I see on you feature request page, the first feature request for the Survey, contains the information I'm asking about. There are actually a few feature requests that would provide this information. I'm wondering if this request or others are being pursued, or rejected.
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