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Add a reminder to work item

Sharon_Spears

Sharon_Spears Customer Advanced IT Monkey ✭✭✭

November 2016 in Service Manager Portal Feature Requests

The ability to add a reminder to an individual work items.

for example, we get requests for Internet access for guest accounts, we sometimes get these requests weeks in advance.

To be able to tick a reminder box and add a reminder date/time - that we can then set email template to shoot out an email as reminder to act on job.

16

16

16 votes

Submitted · Last Updated November 2016

Comments

David_Allen Partner Advanced IT Monkey ✭✭✭

November 2016

I like the idea here, but couldn't you just do that in SCSM now using a scheduled workflow? You could add an extra class property for reminder date, then have a scheduled workflow send out a reminder email (based on a template) when it finds a work item where the reminder date has been met.
David

0
Sharon_Spears Customer Advanced IT Monkey ✭✭✭

November 2016

@David_Allen - I thought of that too, and will probably set up, but incorporated into Cireson products would be so much easier

0
Dietmar_Winze Customer IT Monkey ✭

February 2017

How could I do it with an extention of the Incident class and a scheduled workflow?
I'd like to send a notification when the remindert date and time has come.

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Jason_Meyer Customer Advanced IT Monkey ✭✭✭

June 2023

Our analysts just want a way to set a reminder for way off in the future work that they can't miss the deadline on, but cannot work anytime in the 'near' future.

0

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