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Top Knowledge Articles

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

November 2016 edited November 2016 in All Other Feature Requests and Ideas

It seems like the top knowledge articles are based on the Article ID? I've set the popularity of articles to the same number and I expected the top 5 to be sorted by total views or rating (on the portal front page). It doesn't look like it is? Is this something that can be added?

Also, if you are in the knowledge dashboard and decide to edit an article it would be useful to end up back in the dashboard once you save the changes.

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Submitted · Last Updated November 2016

Comments

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

November 2016
Hi S_Terry

Feature are based on the popularity number set on the KB, Popular Knowledge Articles are based on the view count:

KB1273:

Featured - Based on the articles popularity index.
Popular - Based on the number of views.
Recently Added - Shows the newest articles.
Top Rated - Based off of the average rating of the article.

Hope that helps
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