Related Work Item Tab sections still unprotected after WI closed.

Mike_Storms

Hi, We recently started closing WI's. We want to ensure no one can modify a WI once it is in a close state. All fields are grayed out EXCEPT the ones under related items (File Attachments, Work Items, Config Items). Is there anyway to block updates to these elements once the ticket is closed (both in the console and portal)?

David_Allen

To disable the form controls in SCSM for closed Incidents, take a look at my posting on TechNet Gallery, https://gallery.technet.microsoft.com/SCSM-2012-Incident-Form-68d48e6f.

Geoff_Ross

Hi Mike,

Can you please confirm Portal Version and maybe and a screenshot to confirm what you are talking about.

I'm running version 6 and I see this on a closed IR.


Geoff

Mike_Storms

5.0.10

Mike_Storms

@david_allen does this control work for CR and SR as well?

David_Allen

Unfortunately not, although it should be fairly easy to extend the solution to cover other work item types.  I'll take a look and if it is as straight forward as expected, I will update the management pack and let you know.

Geoff_Ross

Thanks for Sharing this @David_Allen ! Moving to the new "Community Uploads" Category for better viability and to help anyone else wanting to implement \ learn 

Geoff_Ross

@Mike_Storms That looks like a custom control, you have. I wonder if thats whats stopping it becoming disabled. Is that right. If not, you might need to log a support ticket.

Mike_Storms

@Geoff_Ross yes it is a custom control... but as you can see attachments still show up and allow you to remove add them... thanks for responding..