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Add additional Search criteria

Peter_Forster

Peter_Forster Partner IT Monkey ✭

November 2016 in Analyst Portal

Hi,

we need to have a search with the following criteria:

Service Requests
Title starts with "Shop order"
The user which logins to the portal should be the "Requested By" of the SR
Status: Active and Completed

I think we have no problem with "Title" and Status" but the "Requested By" from my point of view is not available as a search criteria.
Within the "Search" area in the portal I can choose for "Affected User", "Assigned to User" but not for "Requested By". Requested by is a default relationship within SCSM.

Does someone know how to Add the "Requested By" to the search criteria?

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Answers

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David_Allen Partner Advanced IT Monkey ✭✭✭

November 2016

The Created By property is also not searchable in the portal, which I have raised a feature request for, https://community.cireson.com/discussion/579/search-by-created-by. You may consider voting the request up, and adding a comment on the properties you would like to search on

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Peter_Forster Partner IT Monkey ✭

November 2016

You may consider voting the request up, and adding a comment on the properties you would like to search on

Done!

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