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Notify Analyst App to Notify Primary Owner

Steve_Clarke

Steve_Clarke Customer Adept IT Monkey ✭✭

November 2016 in Service Manager Console App Feature Requests

It would be nice if the Notify Analyst App had an option to notify the Primary Owner when ownership of an Incident transfers to them or they are allocated as the Primary Owner on a new Incident.

It would also be good to have a checkbox like "Don't notify Primary Owner if they are also the Assigned To Analyst"

4

4

4 votes

Submitted · Last Updated November 2016

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