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Trigger email templates from ARO

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

December 2016 edited December 2016 in All Other Feature Requests and Ideas

Emails are tricky to set up and sometimes cause concerns about triggering historic emails to end users. It would be really useful to have something that makes the process easier and more flexible.

From a previous post it seems that there is nothing available at the moment. It would be good to have a way to trigger and select appropriate email templates via the Advanced Request Offering. So when I create a new offering it would be great to select the template that I think is appropriate (or remove what I don't want to use). It would also be good to incorporate a WYSIWYG e-mail template editor in the Cireson portal so that I can easily customise emails and be able to use it for a particular offering.

Anything that makes this more flexible and user friendly would be a big win for us.

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Submitted · Last Updated December 2016

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