Role "UserRoleImpliedIncidentAffectedUser" missing

Bruno_Serafim

Bruno_Serafim Customer IT Monkey ✭

December 2016 in Service Manager

Hello,

Randomly, our end users are loosing access to their own work items.

When they try to open one, they got a message of insuficient rights. As soon as we create an incident or another work item, they retrieve the access to their other work items.

After some searches with MS, we've found that the role "UserRoleImpliedIncidentAffectedUser" is missing when they don't have access to their work items and when a new work item is created by the user, the role is back.

Are somebody facing the same behavior?

Does anyone have an idea about this behavior?

Best regards

Bruno Serafim

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Comments

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

December 2016

Sounds strange, do they have access to the same work item on the portal when they get the error in the console?

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Bruno_Serafim Customer IT Monkey ✭

December 2016

Yes it is.
No, they don't have access on the portal neither.

0

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