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Calendar invitation sent to assignee and affected CI users when a CR/RR is approved

Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭

It would be handy if the assignee and anybody affected by a CR/RR could receive an automatically generated calendar invitation when a CR or RR is approved.

Since you can have multiple RAs in these templates, there'd have to be a flag to identify the right RA, or using the Stage field.

As for users associated with the CI, I'm thinking CI Owner, Service Owner, Service Contacts, Service Customers and Affected Users. Ideally these could be switched on and off by the assignee as they see fit.

This would be a cool method of automating outage notices.

8 votes

Submitted · Last Updated

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