How to create new HTML KB article?

Anton_Laptiev

Anton_Laptiev Customer IT Monkey ✭

December 2016 in General Discussion

Hello community. We have already had many RTF KB articles and we decide to move to HTML Knowledge articles. I read cireson KB and community posts but I did not understand how can I create new HTML Knowledge Base article? Can you please help me? Thanks a lot!

0

Best Answer

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2016 Answer ✓

Hi Anton

This is created from the new draw at the bottom left hand corner of the portal, the option will appear if you are a member of the KBManagerAD group that was defined at install time (can also be updated in the admin settings -> Settingsitem)

Hope that helps

1.png 23.6K

5

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2016 Answer ✓

Hi Anton

This is created from the new draw at the bottom left hand corner of the portal, the option will appear if you are a member of the KBManagerAD group that was defined at install time (can also be updated in the admin settings -> Settingsitem)

Hope that helps

1.png 23.6K

5
Anton_Laptiev Customer IT Monkey ✭

December 2016

Hello Joe, It helps me. Thanks a lot. Have a nice day!

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