Review Notifications

Brian_Wiest

We recently moved our CR process from word docs to SCSM.
I am attempting to get notifications to go out for Review activityes but running into issues. 
The review activites I want to reference the linked CR ID & Title. but running into issues that the fields are blank in the notification. 
Attempting to use the blog entry 
https://blogs.technet.microsoft.com/servicemanager/2012/04/03/using-data-properties-from-the-parent-work-items-in-activity-email-templates/
But this emails return the code and not the value. I must be missing something simple but hoping someone can point it out. 
Thanks 

Brad_McKenna

We would see inconsistent results with the code referenced with notifications at times missing the data as well, and implemented an alternative solution that makes the brought ease and consistency to the process and allowed easier access to the data.

We implemented extensions to the activity class where we extended both Review and Manual Activities, with 'Parent WI' fields, where we then easily grab the data for notifications.

Link to article, an old Cireson Blog article: http://cireson.com/blog/enhancing-activity-management-with-some-orchestrator-and-powershell-magic/

For the notifications, you then easily select the Customization via the insert button, then the class '(Cireson) Activity References Parent Work Item' (example), and then choose of the 'Parent Work Item' values.

Brad_McKenna

We would see inconsistent results with the code referenced with notifications at times missing the data as well, and implemented an alternative solution that makes the brought ease and consistency to the process and allowed easier access to the data.

We implemented extensions to the activity class where we extended both Review and Manual Activities, with 'Parent WI' fields, where we then easily grab the data for notifications.

Link to article, an old Cireson Blog article: http://cireson.com/blog/enhancing-activity-management-with-some-orchestrator-and-powershell-magic/

For the notifications, you then easily select the Customization via the insert button, then the class '(Cireson) Activity References Parent Work Item' (example), and then choose of the 'Parent Work Item' values.

Conner_Wood

My initial guess with the code not becoming a value is that your alias in the mp your notification is saved in is not the same.

Handling Activities

Marek_Lefek

Im not sure that this is actual, but I try option that was metnioned by @Brian_Wiest and it works.
I use relation "Contains Activity". It used Targeted class: Review Activity:

Try to copy code below:

<div>ID: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$&nbsp;<br><br/><br>Author:&nbsp; $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemCreatedByUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?</div><div><br/><br><div>Title:&nbsp; $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$</div><div>											<br/></div><div>Description:<br/>&nbsp;</div><div>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$</div></div>