We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Notify Analyst - Reminder Settings
By virtue of it not being there, analysts reminder emails continue to grow in volume for Cancelled or Failed Service Requests giving a false impression that there are more work items they potentially have to do when in fact they'd more than likely never engage (e.g. a Manager has rejected a request).
Short of this, it requires customers to implement automation to auto-fail activities of failed/canceled parent SR/CR.