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Notify Analyst | Service Manager Work Item Summary--remove Pending items

Carol_Lee

Carol_Lee Customer IT Monkey ✭

August 2018 in Service Manager Console App Feature Requests

We need to suppress the Pending items in the Service Manager Work Item Summary report that the Notify Analyst sends out. We use this report to remind activity implementers and reviewers that they need to take action on the outstanding work items. It will defect its purpose if Pending items are included. Please add this option in the Reminder Settings of the Notify Analyst. Thanks.

1

1

1 votes

Submitted · Last Updated August 2018

Comments

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

August 2018

Hey @Carol_Lee I actually raised this one awhile ago over here - https://community.cireson.com/discussion/1910/notify-analyst-reminder-settings

0
Carol_Lee Customer IT Monkey ✭

August 2018

Adam_Dzyacky I have now voted your thread.

0
Geoff_Ross Cireson Consultant O.G.

August 2018

@Carol_Lee
Shall I close this one down?

0
Carol_Lee Customer IT Monkey ✭

August 2018

@geoff_ross, if my vote on Adam's thread counts, yes you may.

0
Geoff_Ross Cireson Consultant O.G.

August 2018

@Carol_Lee
Yes it does and I've added mine as i agree this is important.

0
Geoff_Ross Cireson Consultant O.G.

August 2018

Closing as its a duplicate to https://community.cireson.com/discussion/1910/notify-analyst-reminder-settings

0

This discussion has been closed.

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