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Add created date column to remainder

Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
Is there any way to add column "Created Date" of ticket in template for remainder mail?

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Zbigniew,

    Yes, you can add this as a property when you create the SCSM Email Template. Is that what you mean?

    Geoff
  • Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
    Yes, but I mean this report which is sending by Remainder option in Notify Analyst add on.
  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    I'm not sure I understand. Can you add a screenshot or something?
  • Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
    First screenshot is raport sending via mail from Notify Analyst app. We need add "Created date" column to this report. 
    2.PNG 11.9K
    1.PNG 54.2K
  • Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
    Any information, about possibility to add this column to this reminder?
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