License Key field in Asset Management issue

John_Vrabel

Is there a guide on how to use the License Key field for licenses?

I've got a test environtment and a prod environtment.  In TEST, I can see the license key field for licenses when using the portal.  When I use the Console, i don't see the license key field.  IN PROD, I can't see the license key field on both the portal and the console.  Both environments have the same version of asset management and the same settings.  

How do I get the license key field to show up in the portal for PROD?  I already checked the License.js file as well, that matches exactly to my TEST environment too.  

Adam_Dzyacky

If you're talking about what I think you're talking about...then the wording of this isn't entirely clear and results in a less than obvious configuration.

https://community.cireson.com/discussion/262/asset-console-portal-license-key

John_Vrabel

I'm really confused now.  So I have to specify an AD group of users who shouldn't be able to see the keys? That seems backwards.  That would be impossible to manage, especially since it doesn't recommend using groups inside the group.  Also, do I just specify the group name or do I need to put DOMAIN\Groupname. 

Tyson_Arzt

@John_Vrabel

Did this every get figured out for you or your team? We continue to have issues with this despite being updated to the latest AM version.
 Thank you.

John_Vrabel

no, it's hard to get help or answers sometimes here

Tyson_Arzt

We have a really strange issue happening. Some days the users we want to have access to the Key field can see it fine, while other times they are unable to. That is without any changes on our side. It is a pretty frustrating and difficult to track down issue.

John_Vrabel

I think we're going to abandon storing the licenses in the Cireson Asset Management solution.  We are probably going to create a separate (restricted to specific users) directory that has all of the license information.  We can just reference the location of the license in the Cireson license.  I'm not storing the license though anywhere in Cireson.

Stuart_Sneddon

Tyson_Arzt said:

We have a really strange issue happening. Some days the users we want to have access to the Key field can see it fine, while other times they are unable to. That is without any changes on our side. It is a pretty frustrating and difficult to track down issue.

We are seeing the same thing here. Most of the time the key field is visible, but occasionally it disappears. Restarting the console resolves the issue, at least for a while. Issue appears to be quite random.