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Outlook 2016 & Windows 10 - v1607

Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭

Checking in to see if others are experiencing the same issue, before opening a ticket with support.

  • We have had no issues deploying the Outlook Add-In to Outlook 2016 & Windows 1511 and lower Windows environments without the Service Manager Console.
  • However since we have deployed a couple devices with Windows 10 v1607 (with Outlook 2016) we have seen the functionality no longer work without the Service Manager Console.
  • The Settings button is not fully displayed and cannot be clicked to open and configure.

Best Answer


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    Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    I thought you needed to copy a couple of the SCSM DLL's to computers without the console installed. 

    Is your package for 1607 different and/or could there have been something deployed to the 1511 machines earlier that contained those DLL's?  (I can look them up, but not right this moment)
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    Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    Great question! The package (using SCCM) has not changed, and I manually attempted the install process, with the DLLs defined in the appropriate KB article above, to no avail.
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    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    I would recommend to install the 2016 console on the workstation and verify that it works and not just a bigger problem. 
    Then use that for the next step to see if it is just an issue for Outlook without the console installation. 
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    Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭

    We have the 2012 console installed as the 'solution' until we can remove the necessity for the console. We have no immediate plans to upgrade/migrate/etc. to SCSM 2016.

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    Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    This is interesting @Brad_McKenna
    I have it installed in my lab fine on Office 2016 on Win 10 1607
    Have you tried uninstalling it and manually installing the add-in rather than sending it via ConfigMgr?

    Try that and see what the results are.
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    Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    I will get another copy of Win 10 1607 imaged and test again, as we unfortunately encountered on two different pc's. But it is a computer afterall, so maybe the 1st batch of 1607's we put out 
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    Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    Marking as answered as I was never able to get back to this, as the 'sudden' need/direction changed course.

    I will test in the future to see / vet out something with our process.
    User Profile was ruled out as we had this occur on two different devices and under two different profiles.
    Office 2016 was running a 'Click to Run' install.
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