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Custom Work Item Classes

Tim_ShackletonTim_Shackleton Customer IT Monkey ✭
in Analyst Portal
Hi,


I have a custom Work Item class that I have created a View for in the SCSM console, and promoted the view to the portal.  I can see the view in the portal, and I can see my Work Items listed for my custom Work Item class.


My question is... Is there a way I can create a custom form that opens when I click on any of my custom Work items?


Thanks,

Tim

Best Answer

Answers

  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Tim_Shackleton said:
    Hi,


    I have a custom Work Item class that I have created a View for in the SCSM console, and promoted the view to the portal.  I can see the view in the portal, and I can see my Work Items listed for my custom Work Item class.


    My question is... Is there a way I can create a custom form that opens when I click on any of my custom Work items?


    Thanks,

    Tim
    Hello Tim,

    We have a KB for making custom forms for the Portal - https://support.cireson.com/KnowledgeBase/View/51.
    This should get you started in the right direction. 

    Let me know if you have further questions,

    Merle
  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    edited February 2017
    Hi @Tim_Shackleton, The KB article that @merlenette_jones mentioned is your first port of call to understand how custom forms work.
    Second place to go would be this video
    https://player.vimeo.com/video/151592151
    It is hosted by @seth_coussens in which he talks about showing a customer form based on the template ID of the Work Item, but this could use anything on the WI to target it to a specific form.

    Hope this helps

  • Tim_ShackletonTim_Shackleton Customer IT Monkey ✭
    Thanks for the suggestions.  The video was really useful.  But I have created a new Work Item class rather than extended or inherited an existing CR, IR, Pr, RR, or SR Work Item.  I can see my class records displayed in my promoted view in the portal.  I was hoping there is a way of creating a form and functions for my new class so the records can be viewed and edited via the portal?
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