Custom Work Item Classes

Tim_Shackleton

Hi,


I have a custom Work Item class that I have created a View for in the SCSM console, and promoted the view to the portal.  I can see the view in the portal, and I can see my Work Items listed for my custom Work Item class.


My question is... Is there a way I can create a custom form that opens when I click on any of my custom Work items?


Thanks,

Tim

Brett_Moffett

Hi @Tim_Shackleton
I'm sorry for misleading you here. I thought you were talking about an extended existing class not a new custom class.

At the moment it is not possible to expose custom classes in the portal.

I'm surprised this has never been requested in the feature request list, so I have added one in for people to vote on.
https://community.cireson.com/discussion/2111/allow-custom-classes-to-display-in-the-portal/p1
Please feel free to vote on this and if it gets enough votes and is technically possible, the dev team can review for possible inclusion in future versions.

I hope this answers your question.

merlenette_jones

Tim_Shackleton said:

Hi,


I have a custom Work Item class that I have created a View for in the SCSM console, and promoted the view to the portal.  I can see the view in the portal, and I can see my Work Items listed for my custom Work Item class.


My question is... Is there a way I can create a custom form that opens when I click on any of my custom Work items?


Thanks,

Tim

Hello Tim,

We have a KB for making custom forms for the Portal - https://support.cireson.com/KnowledgeBase/View/51.
This should get you started in the right direction. 

Let me know if you have further questions,

Merle

Brett_Moffett

Hi @Tim_Shackleton, The KB article that @merlenette_jones mentioned is your first port of call to understand how custom forms work.
Second place to go would be this video
https://player.vimeo.com/video/151592151
It is hosted by @seth_coussens in which he talks about showing a customer form based on the template ID of the Work Item, but this could use anything on the WI to target it to a specific form.

Hope this helps

Tim_Shackleton

Thanks for the suggestions.  The video was really useful.  But I have created a new Work Item class rather than extended or inherited an existing CR, IR, Pr, RR, or SR Work Item.  I can see my class records displayed in my promoted view in the portal.  I was hoping there is a way of creating a form and functions for my new class so the records can be viewed and edited via the portal?

Brett_Moffett

Hi @Tim_Shackleton
I'm sorry for misleading you here. I thought you were talking about an extended existing class not a new custom class.

At the moment it is not possible to expose custom classes in the portal.

I'm surprised this has never been requested in the feature request list, so I have added one in for people to vote on.
https://community.cireson.com/discussion/2111/allow-custom-classes-to-display-in-the-portal/p1
Please feel free to vote on this and if it gets enough votes and is technically possible, the dev team can review for possible inclusion in future versions.

I hope this answers your question.