Adrian_Paech
Customer Advanced IT Monkey ✭✭✭
Hi all,
Just wondering if anyone else has noticed that Custom.js script do not run on "Closed" Work Items.
Has anyone else come across this before? Is there a fix for this?
Should I log an Incident for this one?
Regards,
Adrian
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Answers
Thanks for confirming. I will wait 24 hours, allowing others / Cireson support staff to comment before logging an incident.
Cheers,
Adrian
Feature Request with workaround: https://community.cireson.com/discussion/803/keep-tasks-pane-available-for-closed-work-items#latest
Updated version of the same workaround: https://community.cireson.com/discussion/comment/5924/#Comment_5924
My examples are focused on getting the task pane to show up. Fortunately for me, I primarily need custom tasks (like copying the ticket or showing other time zones). In the thread I was responding to with my update, the OP needed the Cireson tasks to show up, which is out of my scope, so I do not have an answer for that.
This approach can be used to run other code that you normally place in boundReady(), but be aware that adjustments may be necessary, as not all events fire as they do for open forms. Some of the kendo binds seem to be occurring on a completely different timeline than the form load, as well.
Thanks Tom!
Much appreciated.
I am going to log this as an incident, as personally I don't see how Cireson can justify this as a feature request. To me it seems like a bug, unless they can provide appropriate justification otherwise.
Cheers,
Adrian
I'm not sure why it was decided to turn off JS for closed work items. It doesn't make sense from a visual/functional point of view. (For example, I may create a custom task to reopen closed requests, I would want that task to show, but since it's closed, it will not show).
I'll find out if there was a reason for this
Regards, Tony
Thanks Tony.
I have logged: IR62377
Regards,
Adrian
Does anyone know the outcome of this Incident .. ? I don't have permission to view it. 3 years on and it seems to be an issue still though ... On 9.3.4 of the portal anyway ..
Hi Ryan,
After looking into the ticket, it was determined that this was intentional and a feature request was raised, and a custom workaround was also used.
Both of these are found above in the workaround comment here: https://community.cireson.com/discussion/comment/6602/#Comment_6602
Regards, Tony
Was there any reasoning for why this was intentional?
Unfortunately its been so long that I don't have those details any more.