How to upgrade Cireson portal

Suruchi_Bharati

Please provide detailed steps to update cireson portal. What is the latest version of analyst portal compatible with Service Manager 2012 R2. From where can the latest installable for this version be obtained and what are the installation instructions.

Joe_Burrows

just base version of 5 so v5.0.0

Then from 5.0.0 -> 7.3

Joe_Burrows

Hi Suruchi

Currently the latest version available for download is 7.3 (which works for 2012 and 2016, just need to pick the correct download).

Which version are you upgrading from? Id recommend following the release notes of each release.
https://support.cireson.com/KnowledgeBase/Listing#/search/release/dc7d6410-1199-9965-1410-740f797eec09/2522079e-579c-ecd0-8357-5f927cd9a7c5

From v6+ you just need to basically run the installer which can be downloaded from:
http://softwaredownloads.cireson.com/

If upgrading from an earlier version v3 or v4 review the below post:
https://community.cireson.com/discussion/44/walk-through-cireson-portal-v3-8-to-v5-0-upgrade

If your not sure which version you are running checkout the below KB:
https://support.cireson.com/KnowledgeBase/View/94

Hope that helps, let me know if you have any further questions.
Regards
Joe

Suruchi_Bharati

I actually meant to refer to detailed instructions for upgrading the Self service cireson portal. Our current version is v4.0.4. ( 588). Also what is the total time required to upgrade? Please advise.

Joe_Burrows

So in this case your upgrade path would be v4.0.4 -> 5.0 -> 7.4

Download installer for v5, run the setup.
Download installer for v7.3, run the setup.

Id recommend reviewing the release notes for v5 and v7.4.

Do note the licensing model changes in 4.0.6+ so make sure you have your product key ready before upgrading. Total time would depend how many servers you have to upgrade, assuming you have 1 server and dont run into any issues it should not take longer than 30 minutes.

Suruchi_Bharati

Thank you. Who can I contact to get the product keys. Also cireson portal is hosted on one server - so I am assuming only this server needs to be updated. Are there any changes resulting from this for the database.

Where can I obtain the release notes for the two versions as well as the installable and install docs.

Joe_Burrows

Pop through a product key request here on our support page:
https://support.cireson.com/ServiceCatalog/RequestOffering/21abb555-5f89-6e4a-aca2-94b7084cd178,947824e2-9477-c13f-7b42-f4de25915bab

Release notes and documentation can be found on our Knowledge Base here:
https://support.cireson.com/View/0aef4765-0efa-4a65-84c1-324b09231223

Suruchi_Bharati

So I will first need to upgrade to latest version of 5 - v5.0.10
Then from v5.0.10 to 7.4 ?

Joe_Burrows

just base version of 5 so v5.0.0

Then from 5.0.0 -> 7.3

Suruchi_Bharati

ALso the notes and documentation are more of instructions for new installation. ARent there instructions for upgrade ?

Suruchi_Bharati

Are there changes to database as well. Can I simply run the installer on the server hosting the portal? F

Suruchi_Bharati

Will it be possible to contact me via phone - so we can understand the upgrade path and process. Thanks. That will be very helpful for us.

Joe_Burrows

Hi Suruchi

The required changes are made to the database when running the setup so its a simple next next finish experience.

Any further questions please feel free to raise a request on our support portal and a team member will happily assist

Regards
Joe