Notifiy Analyse stopped working

Joshua_WalkerJoshua_Walker Customer IT Monkey ✭
edited March 7 in Notify Analyst Pro
Last week i updated Notified Analyse to the latest version and it worked once but since them we dont get any emails anymore and i dont know why. 

I checked the workflow status in the scsm console for Assignment notification and it was empty. Then it worked once  but not after. 

Best Answer

  • Joshua_WalkerJoshua_Walker Customer IT Monkey ✭
    Accepted Answer
    Problem fixed, the Tier Mapping was missing the configuration

Answers

  • Joshua_WalkerJoshua_Walker Customer IT Monkey ✭
    It seems to be the Notification to use for for Support Group changes that isnt working. Usually it was sending a email when a ticket came in. Our tickets already have the support group defined in the template.
  • Joshua_WalkerJoshua_Walker Customer IT Monkey ✭
    Accepted Answer
    Problem fixed, the Tier Mapping was missing the configuration
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