Notifiy Analyse stopped working

Joshua_Walker

Joshua_Walker Customer Adept IT Monkey ✭✭

March 2017 edited March 2017 in Notify Analyst

Last week i updated Notified Analyse to the latest version and it worked once but since them we dont get any emails anymore and i dont know why.

I checked the workflow status in the scsm console for Assignment notification and it was empty. Then it worked once but not after.

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Best Answer

Joshua_Walker Customer Adept IT Monkey ✭✭

March 2017 Answer ✓

Problem fixed, the Tier Mapping was missing the configuration

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Answers

Joshua_Walker Customer Adept IT Monkey ✭✭

March 2017

It seems to be the Notification to use for for Support Group changes that isnt working. Usually it was sending a email when a ticket came in. Our tickets already have the support group defined in the template.

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Joshua_Walker Customer Adept IT Monkey ✭✭

March 2017 Answer ✓

Problem fixed, the Tier Mapping was missing the configuration

0

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