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How does Cireson Support process emails?

Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
Something I realized I've always overlooked was when interacting with Cireson support via email is that when replying to a message (thus keeping the original work item update to me inline with the reply) is that only my reply is captured and appended to the action log of said work item.

How is this being achieved?

Best Answer


  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    ...Well I didn't otherwise I wouldn't have asked :), but I had a feeling it was something in the EC. Way to rock @Nick_Flint
  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭
    The only reason I knew is because I was testing the Action Log Notify app today and noticed the general setting. I was so excited that we wouldn't be cluttering up the Action Log anymore!
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