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Cireson Portal

I installed the Cireson Portal but afterwards when the link is executed upon login, the page spins and goes back to login, when I use my adminstrator account it states "Access Denied or User Doesn't have permissions". In the event logs it states that "Unable to validate license. Error: No license found"

Answers

  • Katie_DyerKatie_Dyer Member Advanced IT Monkey ✭✭✭
    Hi Germaine! Can you please try enabling logging for the cache builder and website, restart the service/website, and then try logging in again. Can you please provide any errors seen in the log files?

    Below are the steps to enable logging:

    Web Site Logging

    The Cireson Portal log is located at C:\inetpub\CiresonPortal\Logs\WebConsole.log.

    The logging configuration is in the web.config file at C:\inetpub\CiresonPortal\web.config.

    Changing the Web Site Logging Level

    If you need to change the logging level to get more detail in the log, please do the following:

    • Open a text editor such as Notepad as an elevated administrator.
    • Open C:\inetpub\CiresonPortal\web.config.
    • Change the logging level key to ALL. Example shown below:
    • Save the file.
    • Restart the Cireson Portal web site.

    Note: Once you no longer need the more detailed level of logging, please change the logging level back to ERROR to minimize the impact of debug logging on performance and disk space consumption.

    Creating a New Web Site Log File

    To create a new web site log file, please do the following:

    • Stop the Cireson Portal web site.
    • Delete or rename the current web site log file at C:\inetpub\CiresonPortal\Logs\WebConsole.log
    • Start the Cireson Portal web site.

    A new web site log file will be created automatically.

    Error Events

    All errors that occur in the Cireson Portal web site are also logged to the Application event log in Windows.  The source of these events is 'WebPortal'.

    Cache Builder Logging

    The Cache Builder log file is located at C:\inetpub\CiresonPortal\bin\Logs.

    The Cache Builder logging configuration is stored in the Cache Builder config file at C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe.config.

    Changing the Cache Builder Logging Level

    If you need to change the logging level to get more detail in the log, please do the following:

    • Open a text editor such as Notepad as an elevated administrator.
    • Open C:\inetpub\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe.config.
    • Change the logging level key to ALL. Example shown below:
    • Save the file.
    • Restart the Cache Builder service.
    Note: Once you no longer need the more detailed level of logging, please change the logging level back to ERROR to minimize the impact of debug logging on performance and disk space consumption.
    Thanks!
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