Unable to Post Announcements

Shauna_Willmore

Our organization has installed the latest version of the Configuration Manager Ticker and are having issues posting announcements. When I check the logs I get the following (repeated): 

3/28/2017 13:13:27 PM 1SA464NB99\Administrator : Checking if Announcement with ID 10ca009a25d79c7a2d1409511 has been processed.

3/28/2017 13:13:28 PM 1SA464NB99\Administrator : Announcement with ID 10ca009a25d79c7a2d1409511 has not yet been processed.

3/28/2017 13:13:57 PM 1SA464NB99\Administrator : Checking if Announcement with ID 10ca009a25d79c7a2d1409511 has been processed.

3/28/2017 13:13:57 PM 1SA464NB99\Administrator : Announcement with ID 10ca009a25d79c7a2d1409511 has not yet been processed.

3/28/2017 13:14:28 PM 1SA464NB99\Administrator : Checking if Announcement with ID 10ca009a25d79c7a2d1409511 has been processed.

3/28/2017 13:14:28 PM 1SA464NB99\Administrator : Announcement with ID 10ca009a25d79c7a2d1409511 has not yet been processed

Any ideas? 

No errors in the AdminUILog.

3/28/2017 12:58:13 PM RVH\a_willmore : ------------ Initializing new instance of Cireson Ticker App --------------

3/28/2017 12:58:13 PM RVH\a_willmore : ------------ Cireson.TickerAdmin version 1.2.1608.9 --------------

3/28/2017 12:58:13 PM RVH\a_willmore : ------------ Hosted by System Center Configuration Manager version 5.0.7958.1000 --------------

3/28/2017 12:58:13 PM RVH\a_willmore : ------------ Connected to Site RVH --------------

3/28/2017 12:58:13 PM RVH\a_willmore : Found custom severity 'Information'. Adding to list

3/28/2017 12:58:13 PM RVH\a_willmore : Found custom severity 'Warning'. Adding to list

3/28/2017 12:58:13 PM RVH\a_willmore : Found custom severity 'Critical'. Adding to list

3/28/2017 12:58:13 PM RVH\a_willmore : Loading color scheme ''.

3/28/2017 12:58:13 PM RVH\a_willmore : Loading posted announcements. Expired announcements are excluded

3/28/2017 12:58:38 PM RVH\a_willmore : Preparing to post announcement.

3/28/2017 12:58:39 PM RVH\a_willmore : Checking if current user has permissions to initialize client notification for collection 'Offsite'.

3/28/2017 12:58:39 PM RVH\a_willmore : Current user has permission to initiate client notification, proceeding.

3/28/2017 12:58:39 PM RVH\a_willmore : Initiating Client Notification actiontype 8 for collection 'Offsite'

3/28/2017 12:58:39 PM RVH\a_willmore : Client Notification method returned operationID 16778038

3/28/2017 12:58:39 PM RVH\a_willmore : Getting TaskID for currently processed Client Notification.

3/28/2017 12:58:39 PM RVH\a_willmore : Returned TaskID {3c31c072-e9cc-4a5d-84bc-74daa20a9a69}

3/28/2017 12:58:39 PM RVH\a_willmore : Checking if Inventory Class 'Cireson_Ticker' exists.

3/28/2017 12:58:39 PM RVH\a_willmore : Inventory Class 'Cireson_Ticker' exist. Setting Announcement details.

3/28/2017 12:58:39 PM RVH\a_willmore : Altering inventory configuration to hold the Announcement.

3/28/2017 12:58:39 PM RVH\a_willmore : Mof data retrieved. 862 characters imported

3/28/2017 12:58:39 PM RVH\a_willmore : Connecting to namespace 'SCCM1\root\sms\site_RVH'.

3/28/2017 12:58:39 PM RVH\a_willmore : Successfully connected to namespace 'SCCM1\root\sms\site_RVH'.

3/28/2017 12:58:39 PM RVH\a_willmore : Importing Mof data into ConfigMgr.

3/28/2017 12:58:40 PM RVH\a_willmore : Mof data imported into ConfigMgr. The action returned success

3/28/2017 12:58:40 PM RVH\a_willmore : Committing WMI class data to inventory configuration.

3/28/2017 12:58:41 PM RVH\a_willmore : Hardware Inventory configuration data committed.

3/28/2017 12:58:41 PM RVH\a_willmore : Waiting for Policy Provider to complete processing. Max wait time is 60 seconds.

3/28/2017 12:59:03 PM RVH\a_willmore : Policy Provider has finished processing Hardware Inventory.

3/28/2017 12:59:03 PM RVH\a_willmore : Initiating Client Notification actiontype 8 for collection 'Offsite'

3/28/2017 12:59:04 PM RVH\a_willmore : Client Notification method returned operationID 16778039

3/28/2017 12:59:04 PM RVH\a_willmore : Posting announcement: ID: 1c610880e275bc7a2d14c8086, Message: 'TESTING', Priority: Critical, StartTime: 3/28/2017 12:58:13 PM, Expiration: 3/28/2017 1:58:13 PM, TaskID: {3c31c072-e9cc-4a5d-84bc-74daa20a9a69}

3/28/2017 12:59:04 PM RVH\a_willmore : Registering Announcement data in local ConfigMgr Console installation 'C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\Cireson\Data\TickerApp.xml

3/28/2017 12:59:05 PM RVH\a_willmore : Announcement was posted. Exiting the app.

Thank you!

F_Christiansen

Hi,

I can see that you are posting an announcement with the id 1c610880e275bc7a2d14c8086, but the client log does not have that ID, but another announcement with ID 10ca009a25d79c7a2d1409511.

The Ticker Admin triggers a computer policy refresh on the client and the changes we made to the Ticker_Client WMI class should be pushed down to the clients.
Please make sure your infrastructure has opened the port for enabling the Client Notification channel, typically TCP port 10123.
Also, try triggering a Machine Policy download directly from the client to see if that makes a difference.

Best regards
Flemming Appelon Christiansen