Home› Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Use "Create on behalf of" to drive query results

Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
in Service Manager Portal Feature Requests
Given analysts the technically the only ones with access to this field, it would make sense that they could truly simulate the "on behalf of" mechanism in that by filling out the field the query results (if any) of said request would leverage this field instead of the current signed on user.

The specific use case here is something like "I want to install software on my PC" and the query results show the PCs that belong to that user (as defined by SCCM). If an analyst attempts to fill this request out, they can't actually do it on behalf of someone else. While this is a very specific scenario, there certainly are a host of other applications.
35
Up Down
35 votes

Submitted · Last Updated

Comments

  • Lauren_BoxallLauren_Boxall Customer IT Monkey ✭
    This is a feature that I would love!
    We have a non-IT team raising after hours tickets and this functionality would be extremely helpful, even just to allow them to easily validate the contact details of the user.
  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    Adam_Dzyacky said:
    Given analysts the technically the only ones with access to this field, it would make sense that they could truly simulate the "on behalf of" mechanism in that by filling out the field the query results (if any) of said request would leverage this field instead of the current signed on user.

    The specific use case here is something like "I want to install software on my PC" and the query results show the PCs that belong to that user (as defined by SCCM). If an analyst attempts to fill this request out, they can't actually do it on behalf of someone else. While this is a very specific scenario, there certainly are a host of other applications.
    I seem to have typoed that first line. It should read "Given analysts are technically the only ones..."
  • Olena_PrychynaOlena_Prychyna Customer IT Monkey ✭

    We are also looking for this solution.

    We have “Move Asset” request offering. If you do it on behalf of someone else the query result (for question: “Select Assets to be moved”) should filter out only assets that belong to that user.

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    Another scenario that this would be especially useful for is HR style requests:

    • Hire/change/terminate on behalf of someone else (i.e. someone isn't in the office and someone else needs to pick one of their direct reports to modify)
  • Ryan_KennedyRyan_Kennedy Customer IT Monkey ✭
    Any news on this Feature Request going forward?
  • Germaine_OvermanGermaine_Overman Customer Adept IT Monkey ✭✭

    I know this is ages old, but is this anywhere on the roadmap? I am in desperate need of this for Users and something similar for Configuration Items.

Sign In or Register to comment.