New folder and link dissapears from portal

Peter_Nordqvist

Hi!

Im trying to create a new folder and in that folder a new link. But after a couple of minutes, the folder and link dissapears.
I cannot even see it in admin settings. But the links and folders is written and exists in ServiceManagement database (NavigationNode table) How can i fix this? 

james_kleinschnitz

The navigation node details are cached in the browser session storage.  Are you using two different browsers? Try logging out in order to refresh the session cache.

Peter_Nordqvist

Hi James
Does not work, were using Windows authentication, tried with Chrome, IE11 and Edge, same result. deleted browser cache..

merlenette_jones

Peter_Nordqvist said:

Hi!

Im trying to create a new folder and in that folder a new link. But after a couple of minutes, the folder and link dissapears.
I cannot even see it in admin settings. But the links and folders is written and exists in ServiceManagement database (NavigationNode table) How can i fix this? 

Looking at your log files:

2017-04-05 13:54:17,470, ERROR [   4]:  The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).

2017-04-05 13:54:17,549, ERROR [   4]:  The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).

2017-04-05 14:09:52,302, ERROR [   5]:  The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).

2017-04-05 14:09:52,365, ERROR [   5]:  The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).

2017-04-05 15:12:52,092, ERROR [   4]:  The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).

2017-04-05 15:12:52,155, ERROR [   4]:  The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).

I would suggest configuring these groups properly to get the proper affect from the portal. If any of these groups are configured incorrectly you will get sporadic behavior as you are seeing 

Thank you,

Merle

Peter_Nordqvist

merlenette_jones said:

Peter_Nordqvist said:

Hi!

Im trying to create a new folder and in that folder a new link. But after a couple of minutes, the folder and link dissapears.
I cannot even see it in admin settings. But the links and folders is written and exists in ServiceManagement database (NavigationNode table) How can i fix this? 

Looking at your log files:

2017-04-05 13:54:17,470, ERROR [   4]:  The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).

2017-04-05 13:54:17,549, ERROR [   4]:  The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).

2017-04-05 14:09:52,302, ERROR [   5]:  The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).

2017-04-05 14:09:52,365, ERROR [   5]:  The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).

2017-04-05 15:12:52,092, ERROR [   4]:  The knowledge manager group is invalid (LST-SCSM-SG-Cireson-KnowledgeManagers).

2017-04-05 15:12:52,155, ERROR [   4]:  The asset manager group is invalid (LST-SCSM-SG-Cireson-AssetManagers).

I would suggest configuring these groups properly to get the proper affect from the portal. If any of these groups are configured incorrectly you will get sporadic behavior as you are seeing 

Thank you,

Merle

Yes, but as you can see those logs are old, it complained on those groups because they were not synced to cmdb.

merlenette_jones

Ok.... So are those groups now configured properly? Can you provide new log files to the tickets you created

Peter_Nordqvist

This was a license error, its now resolved