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Add Cireson Knowledgebase to the SharePoint Search Engin

In our organization the entire Intranet is build in SharePoint. All of our knowledge-base (FAQ's) are currently on the Service desk Intranet page. At this moment our users can search for an FAQ from any place of our Intranet. If we want to use the Cireson Knowledge-base, we lose the possibility that user can search on our Intranet and find our FAQ's/Knowledge base. It would be very helpful if the SharePoint search engine also can search through the Cireson Knowledge-base.
3 votes

Submitted · Last Updated


  • John_LongJohn_Long Customer Adept IT Monkey ✭✭
    This isn't exactly a portal feature is it? It's more for the SharePoint farm I would imagine?
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    One of my users' biggest complaints is how inaccurate KB searches are.  I would say that if there was a web service API for text-based article searches that was more contextual (or keyword based) and less about counting the number of times a word appears in the body, that might solve both of our problems here.

    In that case it would be a portal feature and it should get you what you want.
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Have your SharePoint admin add the Cireson Database to the search taxonomy. We do this for work items.
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