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Portal Team Requests view to include resolve/closed jobs like My Requests

Sharon_SpearsSharon_Spears Customer Advanced IT Monkey ✭✭✭

At the moment the 'Team Request' view only shows active jobs.  Once a job is resolved/closed it disappears from the list. ,

If a member of a support group wants to see the status of a job somebody else in their group has submitted, they can only do so if the job is still active.

'My Requests' view shows active  and resolved, with an additional link to closed jobs.

We have a need for some teams to be able to see all the jobs their team members have submitted regardless of their status.

20 votes

Submitted · Last Updated


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