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Knowledge Article - option to acknowledge feedback - perhaps with relevant progress statuses

Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
Would be good to have an option to acknowledge comments added to knowledge articles, perhaps with some status such as 'in review', 'in progress', 'completed'. Would help end users track updates.
11 votes

Submitted · Last Updated


  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    Got to add a +1 to this!
  • Rick_HancksRick_Hancks Customer Adept IT Monkey ✭✭
    I agree this would be a nice feature.  This feature is used when users come across articles that need quick and minor updates.  We make the updates and then delete the comments.  Today I copy the comments to a spreadsheet and then manage the work status and acknowledgement manually outside of Cireson.  It would be nice to have this as part of the tool.
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