Jim_Le
Customer IT Monkey ✭
Hello,
We would like to know that how can we make the CreatedBy and the AffectedUser to see the IR, SR, CR or PR in their My Requests view. This will allow both entities to track the work effort Please send the all notifications for initial, resolved, completed, closed to the AffectedUser and the CreatedBy?
Thanks!
Jim Le
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Answers
As for notifications, this process is handles outside of Cireson Portal using the SCSM Subscriptions and you can configure this to email bot the affected user and the created user in any of the mentioned events.
Hi Geoff,
There's only AffectedUser shown in My Requests view. I don't see the CreatedBy column in this view. And
How can I set the SR, IR, CR, PR show in My Requests view? Thank you very much!