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Replace the current third party Knowledge Article tool (KA)

Mark_Wahlert

Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

May 2016 edited June 2016 in Service Manager Portal Feature Requests

Following on from the existing Feature Request "Knowledge Base: Add "Size" Control for Text" the formatting in KA's isn't great, and we constantly hear people complaining about the limited formatting controls. I appreciate we can't expect Word and any KA solution to play nice, but it's shouldn't be such a time consuming experience to construct or recreate KAs with images and even basic formatting.

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20 votes

Submitted · Last Updated May 2016

Comments

Candice_Yeudall Customer Advanced IT Monkey ✭✭✭

May 2016

I totally agree, I have gone so far as to make an HTML template for my users so that we can have consistency and a decent text size. I find that it is impossible to correctly move tables over from anything else into the KA, without using HTML.

0
Cindy_Boyer Customer IT Monkey ✭

June 2016

This is a constant complaint in my organization as well. We really need to be able to format KB articles in a "prettier" way.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2016

The current version appears to use a Telerik Kendo UI control for formatting. Not sure, but perhaps Material has a better control? I noticed the team is starting to embrace Material in the Survey App... Quick win?

0

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